The Trump Mobile saga has taken another bewildering turn as customer support representatives openly admit they’ve never physically handled the device they’re supposed to be supporting. Content creator MoistCr1TiKaL (also known as Charlie) documented his attempt to inquire about his pre-order. In a recent YouTube video, he revealed a customer service experience that raises more questions than answers.
The Trump phone, officially called the T1, was announced in June by Eric Trump and Donald Trump Jr. with an original release date of August 2025. That timeline came and went, and now in early 2026, customers who placed $100 deposits are still waiting with no device in sight.
After spending considerable time on hold, Charlie finally reached a support agent who provided vague explanations for the delays. The representative cited the government shutdown and pending FCC approval as reasons for the holdup, despite the phone being promised months before any shutdown occurred. When asked if there was an estimated arrival time, the agent admitted there was no exact timeframe and customers would simply receive an email once shipment resumed.
The most revealing moment came when Charlie asked directly whether the phone actually exists. “The phone is real though, right? Have you held one?” he inquired.
The agent’s response was startlingly candid: “Honestly, me myself, I have not actually held one in my hands.” When pressed further about whether anyone at the company had used one, the representative admitted, “From my knowledge that I know of, no one has received their T1 phone as of yet.”
The situation becomes more concerning when examining the Trump Mobile website. Despite being well into 2026, the site still claims the phone will arrive by the end of 2025 and continues accepting new $100 pre-orders.
The website has also quietly scrubbed language claiming the device would be “made in the USA,” now describing it only as having an “American proud design” or mentioning that it “touches American hands during production.”
Industry experts have repeatedly stated that manufacturing a $500 smartphone entirely in America with the specifications promised would be technically and financially unfeasible. The adjusted marketing language suggests the company may have realized this impossibility, though no clarification has been provided to customers.
Hundreds of thousands of people reportedly placed pre-orders for the Trump phone, each putting down $100 with the expectation of receiving a functioning device. With no concrete information, no physical evidence of the phone’s existence, and customer support agents who’ve never encountered the product, those customers remain in limbo with their money and no answers about when, or if, they’ll receive what they paid for.
