German goverment ordered Lexus to disable remote-start function to stop owners from warming up cars

Over 100,000 German car owners received an unwelcome surprise this winter when they discovered their vehicles’ remote pre-heating features had been switched off without warning.

According to sources, the Japanese automaker confirmed that German authorities mandated the deactivation of the comfort function, leaving drivers scrambling for alternatives during freezing temperatures.

The issue came to light when Lexus owner Stephan P., a 44-year-old Berlin resident, opened his vehicle app on the morning of December 8th. The notification from Lexus customer service informed him that access to his car’s climate pre-conditioning had been “remotely disabled” and could no longer be maintained “due to the current legal situation.”

Toyota spokesman Ralph Müller verified the measure to German publication Bild, explaining that the pre-heating feature, which was previously complimentary through the MyToyota and Lexus Link Plus apps, has now been deactivated on all combustion engine vehicles across Germany.

“The legislator considers this an unnecessary running of the engine or avoidable exhaust emissions, which is prohibited,” Müller stated. “This is not known to many users. There is no uniform legal situation in Europe on this matter.”

The company defended its decision by citing concerns about potential penalties for vehicle owners. Müller emphasized that Toyota wanted to protect customers from fines, adding that the company also aims to avoid unnecessary environmental impact while acknowledging that lawmakers increasingly prioritize environmental aspects.

The feature remains operational on pure electric vehicles and plug-in hybrids, which can provide cabin heating without starting a combustion engine. However, this distinction offers little comfort to the thousands of conventional and hybrid vehicle owners now affected by the policy.

According to the company’s response, the remote climate control function differs from a traditional auxiliary heater. While pre-conditioning allows the car to warm or cool before driving through app or vehicle controls, it requires the combustion engine to run in full hybrid models. In plug-in hybrids and battery-electric vehicles, the high-voltage battery powers this function. A conventional auxiliary heater operates as an independent component.

For affected customers seeking recourse, Toyota offered limited options. The company pointed to its app’s terms of use, which indicate that individual complimentary functions can be discontinued. Müller suggested that owners could retrofit a conventional auxiliary heater as an alternative, though he noted this would add approximately 22 pounds (10 kilograms) to the vehicle and lacks the sophisticated emissions control of modern automobiles.

Stephan P. attempted to negotiate with the manufacturer, requesting either a goodwill gesture, an affordable heater retrofit, or perhaps a service credit. A Lexus sales advisor responded via email that the manufacturer saw “no basis for claims of material defect liability or other compensation.”

Despite his frustration with the situation, P. maintains that his Lexus LBX remains “the best city car” he has ever owned. However, to clear his vehicle of snow and ice in the morning, he has resorted to purchasing a broom.

The controversy emerges as Germany pursues aggressive climate policies, including the Building Energy Act, which requires 65% renewable energy in new heating systems by 2024. The legislation aims to phase out gas and oil heating entirely by 2045, though natural gas currently heats 56% of Germany’s 43 million apartments.

Online forums filled with disappointed and confused Toyota and Lexus drivers following the announcement. The remote deactivation raises broader questions about vehicle ownership in an increasingly connected automotive landscape, where manufacturers possess the technical capability to modify features after purchase.

The incident highlights a growing tension between traditional ownership expectations and the digital capabilities of modern vehicles. While car companies marketed connected features as conveniences for customers, the technology also enables manufacturers and governments to alter vehicle functionality from afar.

Germany’s coalition government has promised to reform its contentious heating regulations by February 2026, pledging greater flexibility and technological openness. But for now, combustion engine owners find themselves on the losing end of environmental policy, unable to access a feature they considered part of their purchase.

As temperatures continue to drop across Central Europe, affected drivers must now allow extra time in their morning routines for manual defrosting, or invest in aftermarket heating solutions that may not match the integration and efficiency of their vehicles’ original systems.